TIP
Trusted Identity Platform (TIP)
Privacy Policy
1. Introduction
Trusted Identity Platform ("TIP", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and the choices available to you.
Our platform provides visitor management, identity verification and access control services for offices, apartment buildings, hospitals, schools, business parks and other secure locations.
By using TIP, you acknowledge that your personal information will be processed in accordance with this Privacy Policy and our Terms of Use.
2. Who We Are
Trusted Identity Platform
Email: [email protected]
Website: https://www.visitor.ke
Where TIP processes personal information on behalf of a customer organisation, that organisation is generally the Data Controller and TIP acts as a Data Processor for the services we provide. In some situations, TIP may also act as a Data Controller, for example when managing user accounts, platform security or legal obligations.
3. Information We Collect
Depending on how you use the platform, we may collect:
Identity Information
- Full name
- Date of birth (where required)
- National ID or Passport number
- Government-issued identification details
- Profile photograph
Contact Information
- Email address
- Mobile phone number
Visit Information
- Host
- Venue
- Date and time of visits
- Check-in and check-out times
- Invitations
- Visit purpose
- Visitor status
Vehicle Information
Where applicable:
- Vehicle registration
- Vehicle make
- Vehicle colour
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Session information
- Cookie identifiers
Account Information
- Username
- Authentication information
- Security preferences
- Audit history
4. Why We Collect Your Information
We process personal information to:
- Verify visitor identities
- Manage invitations
- Control access to protected venues
- Improve security
- Notify hosts
- Prevent fraud
- Detect misuse
- Produce audit trails
- Comply with legal obligations
- Improve our services
- Respond to support requests
5. Identity Verification
Where identity verification is enabled, TIP may use approved third-party verification providers to validate identity information.
Verification providers may receive only the information necessary to complete the verification process.
TIP does not sell identity information.
6. Legal Basis for Processing
Depending on the circumstances, we process personal information because:
- you have given consent;
- processing is necessary to perform a contract;
- processing is required by law;
- processing is necessary to protect legitimate security interests;
- processing is required to protect vital interests.
8. International Processing
Some service providers may process information outside Kenya.
Where personal information is transferred internationally, TIP will take appropriate contractual and organisational measures to protect that information in accordance with applicable law.
9. Data Retention
We retain personal information only for as long as necessary.
Retention periods depend on:
- legal obligations;
- customer agreements;
- security requirements;
- operational requirements.
Where information is no longer required, it will be securely deleted or anonymised.
10. Security
TIP uses appropriate technical and organisational measures designed to protect personal information, including:
- Encryption in transit
- Encryption at rest
- Role-based access control
- Multi-factor authentication for privileged users
- Audit logging
- Continuous monitoring
- Secure backups
- Security reviews
Although we work to protect your information, no internet-based system can guarantee absolute security.
11. Cookies
We use cookies to:
- keep the platform secure;
- maintain your session;
- remember your preferences;
- improve performance;
- understand how the platform is used where you have consented to analytics cookies.
You can manage your cookie preferences at any time.
12. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing activities;
- withdraw consent where consent is relied upon;
- request a copy of your personal information where applicable.
Requests may be subject to legal or contractual limitations. To request deletion, see our Data Deletion Instructions or email [email protected].
13. Children's Privacy
TIP is not intended for use by children unless used through an organisation that has the legal authority to collect and process the necessary information.
14. Security Incidents
If we become aware of a personal data breach that is likely to result in a risk to individuals, we will take appropriate action, including notifying affected customers and relevant authorities where required by law.
15. Third-Party Services
TIP integrates with trusted third-party providers to deliver certain services, including:
- Identity verification
- Email delivery
- SMS delivery
- Cloud infrastructure
- Social sign-in (Google and Facebook Login)
Each provider processes only the information necessary to perform its services under contractual obligations.
Facebook Login
If you choose to sign in using Facebook Login, we receive only the information that you authorise Meta to share with us, such as your name, email address and profile picture. We use this information solely to authenticate your account and provide our services. We do not publish your Facebook information or access additional data without your permission.
Google Sign-In
If you choose to sign in using Google, we receive only the information that you authorise Google to share with us, such as your name, email address and profile picture. We use this information solely to authenticate your account and provide our services. We do not publish your Google information or access additional data without your permission.
To request deletion of your account and personal information, see our Data Deletion Instructions.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Where changes are significant, we will notify users through the platform or by email where appropriate.
The latest version will always be available on our website.
17. Contact Us
For privacy-related enquiries, requests or complaints, contact:
Data Officer
Trusted Identity Platform
Email: [email protected]